In the event of a contradiction, the French version always prevails over the version translated into another language.
SMSFactor.com, SMSFactor.ch, SMSFactor.be and SMSFactor.it (hereinafter ‘the Site’) are published by Commify France, a private limited company registered with the Lyon Trade and Companies Register under number 485 358 626, whose registered office is located at 9-13 rue des Cuirassiers, 69003 LYON – France.
VAT number: FR63485358626 (hereinafter referred to as ‘the Company’).
The purpose of these General Terms and Conditions of Sale and Use (hereinafter referred to as the 'T&Cs') is to define the terms and conditions under which the Company offers for sale under the name SMSFactor various services (hereinafter referred to as ‘the Services’) via the Site to any person who, in a professional capacity, wishes to make a purchase via the Site (hereinafter referred to as ‘the Client’).
The T&Cs are composed of these provisions that apply to all Services, those of the Special Terms of Service that follow as well as the terms of the Privacy Policy, the whole forming the Contract between the Client and the Company (hereinafter "the Agreement").
The T&Cs constitute a contractual agreement between the Client and the Company.
Before placing an order on the Site, the User must create an account on the Site. Upon creating the account, the User acknowledges having read and accepted the general terms and conditions of sale and the privacy policy.
The acquisition of a Service via the Site therefore implies an unreserved acceptance by the Client of these T&Cs.
For Services that require the signature of an offline Order Form, the Client must sign, by hand or via an electronic signature, the T&Cs. By sending the signed T&Cs document by email to the Company, the Client acknowledges that he or she has read the T&Cs and undertakes to comply with them without reservation.
The Company retains the right to modify these T&Cs at any time, in order to comply with any new regulations or in order to improve the use of the Site.
As a result, the applicable T&Cs will be those in force on the date of the order by the registered Client. The Client will receive the accepted version of the T&Cs by email.
Account : refers to the account created by the Client when registering in order to have access to the Platform. The Account may be used on the instructions of the Client by several persons with different access and use rights.
Client : refers to any User of the Site, who is of legal age or who has the legal capacity to enter into a contract and who has unreservedly accepted the T&Cs either by ticking the box provided for this purpose or by signing the T&Cs accompanying the Order Form. The Client may be a natural person or a legal person, who contracts as a professional. Once the Account has been created, the Client has access to the Platform as an Administrator and may use the Service(s) subscribed to.
Company : refers to the publisher of the Site who sells the Products online.
Platform : refers to the platform in SaaS mode accessible via the Site or at the https://secure.smsfactor.com and https://beta.smsfactor.com URL addresses, also including the API at the api.smsfactor.com address and the additional modules from which the Client uses the subscribed Services.
Purchase order : refers to the purchase order validated and signed by the Client to subscribe to certain Services offered by the Company.
Recipient : refers to the person who is the recipient of the SMS message sent via the Platform at the request of the Client.
Services : refers to the services that are presented on the Site.
Site : means the SMSFactor.com, SMSFactor.ch, SMSFactor.be and SMSFactor.it sites accessible at the URLs https://www.smsfactor.com; https://www.smsfactor.be; https://www.smsfactor.it; https://www.smsfactor.ch.
Sub-Account : refers to the sub-account created by the Client, once the Account has been created, in order to have access to the services already ordered and paid for via the Platform. The Sub-Account does not allow Orders to be placed.
User : refers to any Internet user who browses the Site.
The Services are presented on the Site by the Company with details of the various functionalities for each Service. To find out the specific terms and conditions of each Service, the Client must read the Special Terms and Conditions of Services that follow these T&Cs.
The Company reserves the right to modify the selection of Services presented on the Site at any time.
Each Service is presented on the Site in the form of a description of its main characteristics and is accessible via the Platform.
The Client has access to the subscribed Services once he/she has created his/her account on the Platform and has selected a confidential and personal username and password.
The Client should comply with the recommendations of the CNIL in the choice of password in order to ensure the security of the account (https://www.cnil.fr/en/passwords-minimum-security-recommendations-businesses-and-citizens).
The prices appearing on the Service sheets presented on the Site are expressed in Euros (€), including all taxes (TTC), in application of the VAT in force on the day of the order.
Any change in the VAT rate may be reflected in the price of the Services.
The costs of sending SMS are invoiced by the unit. Each SMS is a set of systematized text and numeric characters (text) of up to 160 characters using the GSM alphabet. Some symbols make up several characters. If the message text exceeds 160 characters, it will be billed as an additional SMS. If the GSM alphabet is not used, the character limit for an SMS will be less than 160 characters.
The Company reserves the right to modify its prices at any time, it being understood that the price appearing on the Site on the day of the order will be the only one applicable to the Client for the subscription period of the service concerned. Prices and fees (fixed and variable) are subject to change depending on the period.
Once the service has been subscribed, the Company reserves the right to impose new prices on the Client, subject to notification by email or via the platform.
Indeed, in the event that the conditions of provision of the contracted service were manifestly modified, in particular as a result of a significant fluctuation in the components of the price and in general, if the economic circumstances on which the Parties had relied when concluding this contract were to evolve in such a way that its performance by one of the Parties would have inequitable onerous consequences, the Company may, upon 10 clear days' notice, adjust the price of the Services to reflect fluctuations in the costs incurred by the Company in providing the service in question.
The revised prices will be applicable at the end of the 10 clear days' notice. For prepaid packs, an adjustment of the total cost will be made and invoiced to the Client.
In the event of the Client's refusal notified by registered letter with acknowledgement of receipt within the 10-day period indicated above, the Parties will work together to adapt the conditions of performance of these T&Cs to the new situation in an equitable manner.
In the absence of an agreement within 10 days of the implementation of this clause, the contract may be terminated by either Party subject to 10 days' notice. This contract will continue under the same conditions for the duration of the notice period.
Depending on the Services, Client pays on a pay-as-you-go basis or on a monthly basis, per month. Monthly subscription pricing can be found on our appointment reminder pricing page. The Company will inform the client if any management fees are applicable.
5.1. For SMS Routing, SMS Appointment Callback, Mail to SMS and SMS Survey Services
Online ordering :
Before placing an order, the User must create an account on the Site. To do this, he will have to choose a username and personal and confidential password.
Once the account has been validated, the Client, if they wish to order or consult their account (order status, profile, etc.), must identify themselves each time they visit the Site using their login details.
The Client selects the Service(s) he wishes to order in the "basket" and selects the desired terms and conditions, then the rates are calculated according to the options chosen and are submitted to the Client before the validation of his order.
Any order implies acceptance of the prices and descriptions of the Services offered via the Site.
The Company will acknowledge receipt of the order as soon as it is validated by sending an email.
In certain cases, including non-payment, misinformation or other problems with the Client's account, the Company reserves the right to block the Client's order until the problem is resolved.
Online payment :
Payment by the Client can be made by credit card / PayPal or bank transfer.
The Client guarantees the Company that he has the necessary authorisations to use the payment he has chosen for his order, when registering his order.
Before paying for their order, the Site offers a summary step to check all the information, then invites the Client to validate their order by clicking on the "Confirm my order" button. This last click forms the final conclusion of the contract. Upon validation, the Client will receive an order form by email confirming the registration of his order.
The Client is then redirected to the appropriate secure interface (that of their bank) in order to securely enter their bank card details. If payment is accepted, the order is registered and the contract is definitively formed. Payment by credit card is irrevocable.
Upon receipt of payment, the order will be processed and the Client will be informed by email.
If the Client wishes to contact the Company, he can do so either by post to the following address Résidence Home 2- 126 avenue Léon Bérenger -06700 Saint Laurent du Var; or by e-mail via our contact form.
Once the order has been validated by the Client, no cancellation will be possible, except under the conditions of the right of withdrawal set out below.
Once Online payment has been received by the Company: unless otherwise specified, the Services will be accessible. Otherwise, the Services are only activated once the payment has been collected by the Company.
The order form :
Before any order, the User must create an account on the Site. To do this, he will have to choose a username and personal and confidential password.
Once the account has been validated, the Client, if they wish to order or consult their account (order status, profile, etc.), must identify themselves each time they visit the Site using their login details.
The Client informs the Company's customer services of the Service(s) he wishes to order and will receive an Order Form with the desired terms, according to the prices presented.
Then, once the Order Form has been completed, the Client signs it as well as the T&Cs to validate the order.
Any order constitutes acceptance of the prices and descriptions of the Services contained in the Order Form.
The Company will acknowledge receipt of the order as soon as it is validated by sending an email.
In certain cases, including non-payment, misinformation or other problems with the Client's account, the Company reserves the right to block the Client's order until the problem is resolved.
The price to be paid by the Client is set according to the overall volume and may be reassessed if there is a change in its request. Payment is made at the time of order, once the Order Form has been validated.
Payment terms :
Payment must be made on time, without discount (even if payment is early)
The payment methods are:
In the event of late payment and payment of the sums due by the Client beyond the deadline set, and after the payment date appearing on the invoice sent to the latter, late penalties corresponding to three (3) times the legal interest rate in force on the date of issue of the invoice (the "Rate") applied to the amount including VAT of the price appearing on the said invoice, will automatically and automatically acquire the Company, without any formality or prior notice. More specifically, the late penalties will be calculated as follows: [(Rate) x amount including VAT] x [number of days late / 365].
In addition to the penalties for late payment and in accordance with the provisions of Article L.441-10 of the French Commercial Code, a fixed indemnity for recovery costs in the amount of forty euros (€40) will be due, by operation of law and without prior notification, by the Client, in the event of late payment. The Company reserves the right to request additional compensation from the Client if the recovery costs actually incurred exceed this amount, upon presentation of supporting documents.
Any delay in payment on an order will entitle the Company to immediately suspend any other order placed by the Client, without prior notification.
Any delay in payment exceeding a period of 30 days will entitle the Company to immediately suspend the service concerned, without prior notification.
These late penalties and the recovery indemnity will be due without prejudice to any other action that the Company may be entitled to take against the Client in this respect.
In the event of non-compliance with the payment terms set out above, the Company also reserves the right to suspend the performance of its obligations under the Services and to reduce or cancel any discounts granted to the latter.
6.1 Delivery and technical requirements :
The Recipient's telephone number must comply with the conditions for receiving the services provided by its operator or by the manufacturer of its mobile phone: the Recipient's phone must be turned on, be in a coverage area, be configured in reception mode and have enough free memory to receive an SMS message. In the event of failure to accept, the Company shall not be held liable under any circumstances if these conditions have not been complied with.
The delivery of messages from the Platform to the Client's mobile service operators is immediate. The Recipient will receive the SMS according to the conditions and time limits imposed by the operator.
The SMS service is used to send messages to mobile phone networks that the Company does not control. Consequently, the Company can in no way guarantee the time frame for the receipt of the SMS message by the Recipient.
The Company undertakes to deliver a service in accordance with that ordered. It may, however, make changes to the service ordered which are linked to technical developments.
6.2. Deliverability and schedules of the Platform:
The Company endeavours to make its Platform accessible 7 days a week and 24 hours a day, except in the event of an interruption, scheduled or not, for the purposes of maintenance or a case of force majeure.
In the event of an incident affecting the Platform and therefore rendering it unusable for the Client, the Company guarantees a restoration of the Service within a maximum period of 24 hours from the receipt by the Company of the Client's email notifying it of the malfunction.
In the event of an incident affecting the transmission of SMS messages and making it impossible to send SMS, the Company undertakes to recredit the Client's account with the number of SMS unduly deducted or to deduct them from the final invoice.
Failing this, the Client may claim termination of the contract without compensation or notice and reimbursement of any deposits or units paid in advance.
Under no circumstances will the Client be able to claim any compensation for any damage resulting from this interruption.
In France, mobile direct marketing campaigns are governed by Article L.34-5 of the French Postal and Electronic Communications Code and Article L.121-20-5 of the French Consumer Code.
Consequently, the Client may not use the Services to send SMS messages for marketing purposes without the prior, free and specific consent of the Recipient, at defined times: Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 10 a.m. to 8 p.m.
The sending of marketing SMS is therefore prohibited outside the hours specified above, on Sundays and public holidays. If Client triggers campaigns during these periods, Client is notified that the message will be sent during the next authorized period. The Company may in no way be held responsible for the delayed sending of campaigns scheduled at times that do not comply with the regulations, the full responsibility for this fault lies with the Client.
In any case, the Client using the Service for shipments abroad must necessarily comply with the legislation in force regarding the sending of SMS messages in the state concerned.
In accordance with Article L.221-18 of the French Consumer Code, the Client has a period of fourteen working days from the date of ordering the Service(s) to exercise their right of withdrawal and thus obtain a refund of the price paid without penalty.
The Client may exercise their right of withdrawal by using the following form:
Withdrawal form template
To the attention of the Company "ADDRESS TO BE COMPLETED" E-MAIL: "TO BE COMPLETED"
I notify you by the presence of my withdrawal from the contract relating to the service below:
The Client undertakes to use the Services of the Website in accordance with the provisions of these T&Cs.
The Client who browses the Site is solely responsible for the use he makes of the Site, the information it contains and the Services to which he subscribes. The Client is also responsible for the use made by any third party to whom it has given its identifiers and entrusted with instructions to use the Services via the Platform.
The Client undertakes to use the Services with discernment, in compliance with the laws in force in France.
As such, the Client is solely responsible for the use he makes of the Recipient's telephone number, and in particular undertakes to have obtained his informed consent before sending him the content of the message, in accordance with the regulations in force.
In particular, the Client undertakes to comply with the regulations in force in France and in particular the provisions on consumer law and the protection of personal data (Data Protection Act and GDPR) and, as such, not to insert in the content of the message any data that is sensitive or invasive of the privacy of individuals.
SPAM, unsolicited sending for commercial purposes, is strictly prohibited by French operators. In the event of a complaint to the operators, SMSFactor may require proof that the recipient of the message has agreed to receive advertising from the Client within 48 hours. In the event that the Client is unable to provide such evidence, he may be fined €1000 per SMS sent and qualified as SPAM, and SMSFactor reserves the right to terminate the contract concluded with the Client immediately and without notice, without reimbursement of any SMS paid in advance.
The Client guarantees that it has collected the opt-in of the contacts before the import of the contact file into the Platform.
The Client is solely responsible for sending the message to the mobile number indicated at the time of the order and for the content of the messages thus sent; the Company cannot be held liable in this respect.
The Company reserves the right to suspend any Account of a Client that does not comply with the provisions of these T&Cs without notice, compensation or refund of deposits paid and/or SMS paid in advance.
Consequently, the Company can in no way be held liable for the illegality, inaccuracy or inadequacy of the information transmitted via the Site by the Client.
The Company cannot be held responsible for the use made by the Client of the Services presented on the Site.
The Company cannot be held liable in the event of non-performance or poor performance of these T&Cs, either by the Client or by a third party, including the telephone operators with whom the Company deals for the sending of SMS, or by an event relating to force majeure as defined in Article 13 below.
The Company cannot be held liable in the event of a defect resulting from an external module to the Platform or restrictions imposed by telecommunications operators or the equipment of the recipient of the messages.
The Company will not be liable for any indirect or consequential losses.
In any event, for any damages, except in cases of fraud or wilful misconduct on its part, the Company's liability to the Client under any warranty or on any basis whatsoever, is limited to the amount actually paid by the Client to the Company in the 12 months preceding the claim.
The Company is the owner of the Site and the Platform, both in their technical, graphic, textual or other components. In particular, the Site and the Platform are accessible by means of software and databases that belong to it or on which the Company has intellectual property rights.
These terms and conditions do not confer on the Client any intellectual property rights of any kind on the Site, the Platform, their components or the Company's brand.
The Client undertakes to indemnify the Company for any damage resulting from the infringement, by him, of any of his intellectual property rights, resulting in particular from non-compliance with these T&Cs.
Each Party (the Receiving Party) shall: maintain the confidentiality of any information of a confidential nature concerning the other party (including its group companies) provided or made available to it (Confidential Information); and disclose the other party's Confidential Information only to its employees, officers, contractors, representatives or advisors (Representatives) who need to know the relevant Confidential Information for the performance of any obligation under this Agreement, or whose disclosure may be required by: (i) the law; (ii) a governmental, regulatory, or supervisory authority; or (iii) a court of competent jurisdiction; and use Confidential Information only to the extent reasonably necessary to perform its obligations under the Services.
The protection of personal data is governed by the Privacy Policy, which is an integral part of these T&Cs.
With regard to personal data processed by the Company as a processor within the meaning of Article 28 of the GDPR, the provisions of the Personal Data Processing Agreement apply. The Personal Data Processing Agreement is available here.
Onward transfers:
The data importer shall disclose the personal data to a third party only on the basis of documented instructions from the exporter. In addition, the data may only be disclosed to a third party located outside the European Union (in the same country as the data importer or in another third country, hereinafter "onward transfer"), if the third party is bound by or agrees to be bound by these Clauses, under the appropriate module, or if:
The management of cookies is governed by the Privacy Policy, which is an integral part of these T&Cs.
Neither Party may be held liable for the non-performance or delay in the performance of any of its contractual obligations resulting from a case of force majeure within the meaning of Article 1218 of the French Civil Code occurring after the validation of these T&Cs (the "Force Majeure Case").
For the purposes of this article, the Parties expressly agree that the following events constitute a Force Majeure Event (non-exhaustive list):
14.1 Termination for non-performance of a sufficiently serious obligation
In addition to the cases of termination provided for by any other stipulation of the General Terms and Conditions of Sale, the order may, in accordance with the provisions of Article 1224 of the Civil Code, be terminated by operation of law by either Party, in the event of non-performance, poor performance or delay in the sufficiently serious performance of any of its obligations by the other Party, without prejudice to any damages.
Unless otherwise stipulated in the General Terms and Conditions of Sale providing for immediate termination or when it is not possible to remedy the breach, the early termination may occur one (1) month after the sending of a formal notice to perform that has remained ineffective and notified to the defaulting Party.
However, it is expressly agreed between the Parties that the Client, as a debtor of an obligation to pay under the terms of these General Terms and Conditions of Sale and of any order, will be validly put on notice by the sole exigibility of its obligation, in accordance with the provisions of Article 1344 of the Civil Code.
14.2 Termination for force majeure
The automatic termination of the order for Force Majeure provided for in ARTICLE 12 may take place without notice and without either Party being able to claim any compensation, after the Party at the initiative of the termination has sent a Notice indicating to the other Party its intention to avail itself of this article.
14.3 Effects of termination
Once the termination is effective, the Client no longer has access to the Services or to its Account or to the data contained in the Account.
With regards to the duration of data processing, the Client should consult the Privacy Policy.
The conclusion, interpretation and validity of the T&Cs are governed by French law.
The Company will offer, as far as possible, prior recourse to a mediator in order to find an amicable solution in the event of a dispute.
In any event, the courts within the jurisdiction of the Commercial Court of Lyon have jurisdiction to hear any dispute relating to these terms and conditions, including, but not limited to, any dispute relating to their validity, interpretation, execution and/or termination and its consequences. This clause will apply, even in the event of summary proceedings, incidental claims, multiple defendants or in the event of a third party claim.
Post-Paid billing is open to Clients who have subscribed to the following Service:
Terms of sale
For Clients who require a certain regular volume of SMS messages per month, a posteriori and flat-rate billing can be set up.
Post-Paid invoicing necessarily entails a monthly payment as payment for the SMS consumed by the Client. This payment will only be possible subject to the conclusion of a contract in addition to the T&Cs. In this contract, the unit rate per country will be defined, an estimate of the overall price, a provision evaluated according to the monthly consumption of SMS and the implementation of a payment by direct debit with the payment due date.
If the Client has a reserve of SMS acquired on the Platform, in particular through the purchase of a pack, the Client will only be invoiced after this reserve has been exhausted.
SMS consumed
Prices are based on the overall volume and can be changed if demand changes.
Prices and fees (fixed and variable) are subject to change depending on the period.
Once the service has been subscribed, the Company reserves the right to impose new prices on the Client, subject to notification by email or via the platform without delay.
Monthly billing is established according to the count of the number of units consumed; as such, in the event of a dispute, only the statement displayed by the meter set up on the Platform will be relied on.
The Client will be able to find out the details of the consumption which can be provided on request or downloaded from the Platform in the "history" section.
Rates are negotiated at the time of implementation of the contract for the countries requested by the Client. The prices mentioned may be updated according to variations in operators' tariffs in different countries.
If no price is negotiated for a particular country, then a default rate applies – this is available at following address.
Terms of Sale
Registration and use of the Service is free of charge, excluding the cost of sending SMS messages by the Client, excluding the costs of connecting to the Service on the Internet.
The Client undertakes to pay the amount due to the Company upon the purchase of a Pack by credit card, PayPal or bank transfer. Details of the prices for the different packs can be found in the price list on the Website.
The Client is aware by accepting these conditions that he is purchasing a quantity of SMS with a use-by date, as indicated in "Packs validity date". Therefore, no total or partial refund can be made for any type of payment method.
In the case of a purchase by credit card, invoicing occurs at the time of the transaction or shortly thereafter. For any other type of payment, SMS messages are made available as soon as payment is received on the Company's account.
If a Client wishes to benefit from these SMS messages before receipt of payment, this will be possible with the Company's agreement and the signing of an order form.
Packs Validity Date
The Packs are valid for 12 months from the date of subscription to the Pack and can be used by the Client during this period as they wish.
At the end of the 12 months, even if the Client has not sent any SMS, the unused SMS will be permanently deleted without the Client being able to claim any compensation or reimbursement thereof.
SMS sent abroad
As a matter of principle, SMS messages to other countries are blocked, as the Service is limited to the Client's country of registration.
For any shipment abroad, the Client must request a specific authorisation from the Company.
Any sending of SMS abroad without prior authorization will necessarily entail a surcharge calculated by the Company and invoiced to the Client.
In order to find out the price of sending an SMS abroad, the Client may be informed of the rate charged by the Company on request, this price necessarily varying according to the countries/DOM/TOM concerned.
Service Description
The Company offers the Client the possibility of renting prospect files according to several pre-chosen criteria (age, gender, socio-professional category, geographical area, etc.) to send a message to a whole category of recipients included in the file.
The Client is informed that:
Terms of Sale
To validate the launch of this file rental service, the Client must pay the full price at the time of ordering.
This payment can be made in the form of a bank transfer.
The Company is not responsible for the content of the message sent by SMS by the Client to the Recipients.
Also, the Client must comply with the following rules:
Each message must contain the STOP unsubscribe procedure, a sender name or a preamble to the content allowing easy identification of the Client, non-misleading content and the Client's contact information in the text of the message.
It is up to the Client to determine whether it is an alert SMS or a Promotional SMS. The Client is free to add an unsubscribe method in each SMS, regardless of the Alert or Promotional qualification. The Client undertakes to ensure that the content of the message does not infringe any rights of third parties, of any nature whatsoever, under French law and in particular personality rights (right to privacy, right to image, etc.) and intellectual property rights.
In particular, the Client guarantees the Company that the content of the message does not constitute insult, defamation, unfair competition, parasitism, counterfeiting within the meaning of the Intellectual Property Code, nor does it infringe on loyalty, morality, human dignity or public order.
Each message sent by the Client must comply with all the legal and regulatory provisions applicable in France, on a legal and ethical level (in particular with regard to marketing and advertising).
In the event of detection or suspicion of fraud or artificially inflated traffic (AIT), the Company reserves the right to suspend the Client's message campaign(s). In particular, the Client undertakes to comply with all rules on the protection of personal data, in particular those ensuring the exercise of their rights by the persons concerned, namely the Recipients.
The Client will be responsible for paying all fees related to any fraud or AIT sent from its account, whether or not the account has been compromised. The Client will reimburse the Company for any fines imposed by the mobile operators for fraud or AIT arising from its account.
The Client must register with the Company the alphanumeric identifier of the sender that he wishes to use for sending SMS. This identifier must identify the Client and not be generic. Sender IDs that are not registered and/or do not comply with the requirements of mobile carriers may result in charges, non-delivery and/or suspension.
The Client acknowledges and accepts that the Company may carry out an automatic audit of the SenderIDs and URLs used in the SMS sent via the Platform in order to prevent and combat against any smishing activity or other fraudulent activity, in accordance with French and European regulations on the security of electronic communications. In the event of suspicion of fraud, the Company may suspend or block the sending of the SMS in question, without this giving rise to the right to compensation for the Client. Any attempt to circumvent these measures may result in immediate termination of the Agreement in accordance with the T&Cs.
The Company's distribution of the SMS in the name and on behalf of the Client shall in no way presume that the SMS complies with the provisions of these terms and conditions and shall not engage the Company's liability.
For any campaign carried out outside France, the Client acknowledges that it is responsible for the legislation in force in the country where it is going to carry out this campaign for the realization of any promotional or commercial campaign, or for prospecting-type mailings.
As such, it expressly exempts the Company from any liability in the event of a violation of foreign legislation.
For the sending of SMS outside Metropolitan France, STOP's policy may vary because some operators do not offer SMS response. However, the Company always offers a STOP LINK (internet link) to allow the Recipient to unsubscribe.
The Company offers the Client an SMS sending service from his email box. This option is included in the price of an SMS package. There are no additional costs for using it. The Client will be able to take advantage of the free credits in order to carry out a test mail to SMS sending beforehand. The latter will be necessary before purchasing an SMS pack.
The Company cannot guarantee the proper functioning of the module on all mailboxes. Indeed, certain technical constraints may prevent the proper functioning of this Service, for example the use of a firewall.
Regarding routing, the Company uses a specialized provider that allows you to transform the routing of an email into an SMS. The Company will take care of the final routing on the recipient's number. The company is therefore dependent on the intervention times of its supplier and immediacy is therefore not guaranteed.
The APPOINTMENT REMINDER Service operates according to three subscription packages:
The Company provides its Clients with a dedicated interface on which the Client will have his own account from which he will have to configure the terms and conditions of the vote he wishes to launch.
The Client is solely responsible for the selected settings and the information entered on the account and in the management of the vote.
The Client may personalise their account with texts, graphics, photographs and logos.
The Company and the Client will have to estimate the number of participants in the vote in order to establish as closely as possible the price of the service that will be invoiced. The invoice for the cost estimated by the Company and the Client must be paid by the Client before the event, i.e. before the vote is held.
The rates are as follows:
This Service is a micro-payment solution on the mobile bill of participants. The Client using the SMS + must imperatively communicate the following elements to the participants:
The rules:
As the Company is paid by the telephone operators within 3 months, the Client will receive his first earnings from the SMS plus 3 months after the start of his use. The other transfers will be made every month following the first payment.
The Company offers to rent virtual long numbers that allow Clients to have their own number. It is a standard 10-digit mobile number that starts with 07. The Client will then be able to initiate a conversation by SMS to which they can reply to each other.
This number requires several conditions in its use, such as:
The Client may communicate its file to the Company so that it can carry out an analysis according to the following criteria: